How to use the services

You can use the services online, on the telephone and by visiting the TE Office. When necessary, an appointment will be made for you for a meeting with a TE service expert and for your possible interview.

Employer and business customers, please find instructions for how to use services on the website for your local TE Office: 
Local TE Services

New jobseekers: 
Read Customers of TE Services

Easy ways of using the services related to your job search include the following.

Online

  • Begin your job search online. You can also check the validity of your job search in the E-services.
  • Register as an unemployed jobseeker.
  • Answer questions related to the assessment of your service needs.
  • Draw up an employment plan together with the TE Office and notify the office of its realisation.
  • Check, if you have open issues or tasks in TE services. Complete the tasks and other issues by the deadline you have been given.
  • Notify the TE Office of any changes to your job search: you become unemployed, you are laid off, your employment is reduced to a shortened work week, you become employed or begin studies, you start your maternity leave or other family leave, you begin your military or civilian service, you depart for another EU or EEA Member State or Switzerland to seek employment, you are given sick leave or you must serve time in a penal institution.
  • Keep your contact details up to date.

Log in to the service using your online banking ID, electronic identity card or mobile certificate from your mobile service provider.

On the telephone

  • The TE services may contact you by telephone, usually by prior agreement. The caller number will have the initial digits 0295.
  • Call the telephone service when you need help in matters related to accessing TE Services, gaining employment and the use of online services.  
    TE telephone services

At a TE Office

  • On occasion, you may need to visit the TE Office. In most cases, this will be by prior agreement, and an appointment will be made for your visit.
  • You can visit the TE office without making an appointment in the following situations:
    - You would like to use the self-service terminals.
    - You would like to meet employers at recruitment events.
    - You are starting your job search and you have for some reason been unable to do it online.
  •  The TE Offices are open on weekdays 9 a.m. - 4 p.m. Some TE Office branches may only be open part of the week, or their opening hours may be different. Check the opening hours of your local TE Office:
    Contact information (in Finnish)
  • When you visit the office, bring proof of your identity: your driving licence, your Kela card with a photo or your passport.

Citizen Services

  • In addition to TE Offices, you can visit one of the Citizen Services. At these service points, you can use our online services and get help in using them.
  • Check the location of your nearest Citizen Services:
    Contact information (in Finnish)

By post

  • You can send us documents we need for processing your case by post.
  • For the address of the office, see:
    Contact information (in Finnish)

By e-mail

  • The relationship between the TE Office and a customer is confidential. This is why we only answer general questions by e-mail. 
  • If necessary, the TE Office can  send encrypted e-mails to answer questions related to a customer relationship.