Frequently asked questions
Your job search and e-services
How do I register as a jobseeker?
The easiest and fastest way to start your job search is online:
Answer the questions on the web service and submit your information. After this, your job search begins immediately.
You will receive an acknowledgement of receipt that includes the information you submitted and the period for which your job search is valid. You also receive instructions on how to go on from there.
If you do not have personal banking access codes, a mobile certificate or a smart ID card, see the instructions:
I am not able to log in to E-services
Certain antivirus programmes may block the site for our E-services and prohibit you from logging in. Please check the program settings, you should be able to whitelist the site so that this problem goes away.
What information can I report on the online service?
You can submit most information related to TE Services through our online service.
Where can I check my customer data?
Log into E-Services to check and update your customer data, check the validity of your job search and see if you have any open matters and tasks. Complete the assigned tasks by the deadline.
I have been laid off. What do I do?
See detailed instructions on page
Where can I get a certificate of unemployment?
You can print a certificate of the validity of your job search on the E-Services. On the front page, go to "Kaikki asiointi" > "Oma työnhaku" > "Katsele omia työnhakutietoja” ("All services" > "My job search" > "View your job search information").
The certificate shows the start date of your job search and your employment status on the date of printing.
You can also find and print your employment plan ("Oma suunnitelma", "My plan") or the labour policy statement issued to you ("Omat työttömyysturvatiedot", "My unemployment security information").
I have moved. Is my address automatically updated in the TE Office data system?
Your new address is not automatically updated in the TE Office customer data system. Submit the changed address or other new contact information yourself. You can update your contact information on the E-Services or contact the telephone service for personal customers or your local TE Office.
Why is the employment plan important?
When you register as an unemployed jobseeker, we assess your situation based on the information you have provided. The services you need and the activities you have agreed on will be compiled into a plan, which will outline the goals for you job search, the ways in which you will personally promote finding employment, the services you will need and how you will be in contact with the TE Office in the future. You must follow the agreed plan to avoid losing your right to unemployment benefits.
If the employment plan includes services promoting employment (job search training and career coaching, work or education try-out excluding labour market training, independent study supported by an unemployment benefit, rehabilitative work activities, independent study under the Act on the Promotion of Immigration Integration), the party paying the unemployment benefit may pay an increased amount of benefits for the duration of the service.
How can I report my steps to follow the plan?
You can report the tasks you have completed as a part of your employment, activation or integration plan online on the front page of your E-services under ”Avoimet asiat ja tehtävät” ("Open matters and tasks"). You must report on completing the tasks by the agreed deadline.
You can report them on the E-Services if the plan has been signed and your job search is valid, the completion of the tasks has not yet been recorded, and the plan review date has not passed.
You can report one or more tasks at a time. If you wish, you can provide more detailed information on the completion of the task in the Additional information field. Once submitted, you will no longer be able to edit the information you have already entered. If you wish to correct a report sent through E-Services, contact the TE Office. Once you have sent the report, you will receive a notification of receipt. You can choose to print the form using the PDF print function or save it on your computer. If you cannot use the E-Services, agree with your office on how you will send completed tasks to the TE Office.