TE services for personal customers in the corona situation

Updated Jan 4th 2021

Page contents

Services

For matters concerning the services you need, you can contact your local TE Office or phone their national telephone service to agree on how to proceed. However, first check whether your question is already answered in the online E-services. The service is available 24/7.

By following the instructions of the TE Office and the health authorities, your unemployment security rights remain unaffected. 

In this video, we will show you how to register as a jobseeker in the E-Services portal

What do I do if I become unemployed or if I am laid off?

Register as an unemployed jobseeker no later than on your first day of unemployment. The easiest and fastest way to do this is to use the E-Services online. 

You can also start your jobseeking process by calling your TE Office or the national telephone service. 

If you have been laid off for production-related and financial reasons, you do not need to submit a lay-off certificate to the TE Office.

If you do not have access to electronic or telephone services, the TE Offices also provide forms as printouts. On the website of your TE Office (>Asioi meillä), you can find office-specific contact information and where forms are available.

Employees whose employment is being terminated will have access to TE Office's change security services already during the period of notice. These TE Office services include support for the job search process as well as coaching and training that support re-employment.

Employees laid off will be entitled to unemployment benefit until 31 December 2021 even if they are engaged in studies. On other matters regarding employees laid off, the normal regulation of the unemployment benefit legislation is valid as of January 1st 2021.

Further information

How does the coronavirus situation affect my right to unemployment security?

If you follow the instructions issued by the TE Office and healthcare authorities, your right to unemployment security remains unchanged.

Does the TE Office invite jobseekers to interviews during the pandemic?

The TE Office may invite a jobseeker to a so-called periodic interview, but the interviews are primarily arranged by telephone or by other means as a remote service. Follow the instructions given by the TE Office.

Due to the strong increase in the number of laid-off and other unemployed people, the legislation has been amended for a fixed period from 1 May 2020 onwards so that the TE Office can deviate from the normal rhythm of interviews. When organising interviews, consideration will be given to matters such as your service needs and the resources of the TE Office. The legislative amendment is temporary and valid until 31.1.2021.

What changes have been made to unemployment security as a result of the coronavirus crisis?

The right to unemployment security will exceptionally remain valid in the following situation until 31.1.2021: The person has not implemented the employment plan drafted by the TE Office.

Will my jobseeking process and unemployment security be interrupted if previously agreed meetings or events are cancelled due to coronavirus? Do I have to report the cancellation somewhere?

If you follow the instructions issued by the TE Office and healthcare authorities, your right to unemployment security remains unchanged.

First, check the E-Services whether you have received further instructions, or submit a contact request to the TE Office; most contact requests are processed within five days. The corona situation may extend response times.

What happens if my work try-out or training is cancelled because of coronavirus?

If labour market training cannot be carried out in the current situation and the provider of the training and the TE Office jointly agree to suspend labour market training, no measures or sanctions will be imposed on you.

However, it may still be possible to organise some labour market training by remote learning for example, and in this case training is regarded as continuing normally.

First, check the E-Services whether you have received further instructions, or submit a contact request to the TE Office; most contact requests are processed within five days. The corona situation may extend response times. 

What should I do if the TE Office notifies me about labour market training?

Check the message. If it is a notification, it is only for your information. In this case, you do not have to apply for the training and you do not have to contact the TE Office.

If it is an offer, the TE Office requests that you apply for the training. When you apply for the training, the TE Office is notified automatically. If you do not intend to apply for the training, the TE Office will send you a request for information and, based on this information, determine whether this will have consequences for your unemployment benefit in the form of a waiting period. 

Can work try-outs or pay subsidy work be carried out remotely?

Yes, if the nature of the work makes it possible to do it remotely. The TE Office assesses on a case-by-case basis whether guidance, for example, can be arranged in a sufficient manner.  

It is the employer's responsibility to find out what actions the legislation and collective agreement of the sector determine in exceptional situations and to follow the instructions issued by healthcare authorities.

 

Back