The customer data we store in the personal data register on our information system includes the following:
As a customer, you have the right to view your personal data stored in the information system. If you would like your data in writing, you must order it from the TE Office. The service is free once a year.
Customer information is confidential and the personnel handling it has a duty of confidentiality.
We can only disclose to employers the data required to fill the job position and for which the customer has given their written consent. Such information includes:
The employer also has the right to know whether a former employee is a jobseeker at the TE Office when they carry out their readmission obligation in accordance with the Employment Contracts Act.
The TE Office sends the unemployment benefit payer (Kela or the unemployment fund) a labour policy statement concerning the conditions for receiving unemployment benefits.
Customer information is available to other authorities if the disclosure of information is regulated by law or if the customer gives their consent to such disclosure.
The TE Office cannot respond by email to questions which relate to a customer’s personal situation and which require access to confidential information. This ensures that the information does not fall into the wrong hands. We reply by email on a general level or respond using secure email.
The calls to the TE Office are recorded automatically, and the information content is the information provided by the customer. The recording will not be handed over to third parties. The customer has the right to view their personal data that is stored in the register.