Privacy statement 25 November 2020
The purpose of this privacy statement is to provide information on the processing of personal data in accordance with the EU General Data Protection Regulation (EU) 2016/679. The statement will be updated if necessary.
South Savo Centre for Economic Development, Transport and the Environment (ELY Centre)
TE Customer Service Centre
PO Box 164, 50101 Mikkeli
Street address: Jääkärinkatu 14, 50100 Mikkeli
Tel. +358 295 024,000, firstname.lastname@example.org
TE Customer Service Centre (TE Telephone Services, EnterpriseFinland telephone service and Talousapu advisory service) customer service systems’
Article 6 of the EU General Data Protection Regulation (EU) 2016/679
Information is needed for the performance of statutory tasks, for the implementation of services and for communication, as regulated by the following laws:
The information is used to verify the service event in case of a complaint and for the development of operations and the training of customer service personnel in order to improve the quality of the service.
Data stored in the register includes data reported by the customer and the data generated in a customer service situation, such as:
Personal identification data:
Call recordings are stored for 6 months. For quality development projects and complaints, individual recordings can be stored for a longer period, but no longer than 12 months. Chat conversations do not contain customers’ identification data, and the conversations are stored for 180 days. During the conversation, the customer can choose to have the chat history be sent to them by e-mail. E-mails and electronic contact requests are stored for 180 days. The conversation is saved in the customer's e-mail. Individual ohjaustaverkossa.fi guidance spaces remain active until the customer has not logged in the guidance space for three (3) months or until the space is closed by the user organisation. A closed guidance space can be activated within the following three (3) months. If a guidance space is not activated during this time, the guidance space in question is archived for twelve (12) months, and during this period, it will not be visible to the instructor. The archived guidance spaces are visible to the logged-in customer, and their contents can be downloaded by the customer throughout the archiving period.
The data collected in electronic service requests in the Business Finland telephone service (customer’s situation citizen/company/other, customer’s country of location, topic of the enquiry) will be stored in the European Commission’s data repository for a maximum of three years, after which it will be automatically removed.
Information provided by the customer and generated during conversations; the TE Services' customer data system, the Trade Register, the Register of Foundations, and the Register of Associations.
No regular disclosure.
The TE Customer Service Centre discloses customer information to other authorities only when disclosure is regulated by law.
The data shall not be disclosed or transferred outside of the EU or the EEA.
Article 32 of the EU General Data Protection Regulation (EU) 2016/679
At the TE Customer Service Centre, information security and personal data protection are systematically taken into account in all use and processing of data. The TE Customer Service Centre processes personal data in a secure manner and in accordance with legislation.
All processors of the TE Customer Service Centre's personal data sign a confidentiality commitment. Register data is only used by persons who need this data in their work tasks according to their access rights. The service provider of the storage system has a duty of professional secrecy.
Article 15 of the EU General Data Protection Regulation (EU) 2016/679
The data subject has the right to inspect the data in the register concerning him or her.
The inspection request must always be made in writing and must be signed. The inspection request must specify the time of the communications that the request concerns as well as the contact details used for the communications. The inspection request must be addressed to the TE Customer Service Centre and sent by post or e-mail to the registry of the ELY Centre of South Savo (contact details in section 1). The sender of the email must encrypt the email in order to ensure privacy.
Listening to a call recording takes place at the TE Office or the ELY Centre's office, agreed separately. The customer must be prepared to prove their identity
Articles 16 and 17 of the EU General Data Protection Regulation (EU) 2016/679
The data subject has the right to demand the correction and erasure of incorrect personal data in the register.
A request for rectification must always be made in writing and must be signed. The written request must specify which personal data file the rectification request applies to. The request is addressed to the TE Customer Service Centre and sent by post or e-mail to the registry of the ELY Centre of South Savo (contact details in section 1). The sender of the email must encrypt the email in order to ensure privacy.
The right to erase data does not apply to the personal data required by TE Services for the performance of a statutory task.
For any refusal to correct/erase data, a written report is sent to the customer indicating the reasons for the refusal.
Article 77 of the EU General Data Protection Regulation (EU) 2016/679
The data subject has the right to lodge a complaint with the Data Protection Ombudsman if he or she considers that the processing of personal data infringes the EU Data Protection Regulation.