TE services for personal customers in the corona situation

Updated May 27, 2020

Page contents

Services

What do I do if I become unemployed or if I am laid off?

How does the coronavirus situation affect my right to unemployment security?

What changes have been made to unemployment security as a result of the coronavirus crisis?

Can the validity of a job search that has expired in the online service be reinstated?

Does the TE Office invite jobseekers to interviews during the pandemic?

How does the coronavirus affect short-term studies completed without losing the unemployment benefit?

Will my jobseeking process and unemployment security be interrupted if previously agreed meetings or events are cancelled due to coronavirus? Do I have to report the cancellation somewhere?

What happens if my work try-out or training is cancelled because of coronavirus?

What should I do if the TE Office notifies me about labour market training?

Can work try-outs or pay subsidy work be carried out remotely?

What to do if independent studies supported by unemployment benefits do not progress according to plans?

Services

For matters concerning the services you need, you can contact your local TE Office or phone their national telephone service to agree on how to proceed. However, first check whether your question is already answered in the online E-services. The service is available 24/7.

By following the instructions of the TE Office and the health authorities, your unemployment security rights remain unaffected. 

In this video, we will show you how to register as a jobseeker in the E-Services portal

Registering as a jobseeker in the E-Services portal (YouTube 2:16 min.)

What do I do if I become unemployed or if I am laid off?

Register as an unemployed jobseeker no later than on your first day of unemployment. The easiest and fastest way to do this is to use the E-Services online. You can also start your jobseeking process by calling your TE Office or the national telephone service. If you have been laid off for production-related and financial reasons, you do not need to submit a lay-off certificate to the TE Office.

If you do not have access to electronic or telephone services, the TE Offices also provide forms as printouts. On the website of your TE Office (>Asioi meillä), you can find office-specific contact information and where forms are available.

Employees whose employment is being terminated will have access to TE Office's change security services already during the period of notice. These TE Office services include support for the job search process as well as coaching and training that support re-employment.

As of 1 April 2020, laid-off workers have the right to unemployment benefits regardless of their entrepreneurial activities and studies. In order for a laid-off person to receive unemployment benefits, they must from now on also register as a jobseeker with the TE Office. Laid-off workers are also still obliged to accept any work offered by an employer. This law applies to lay-offs which began on or after 16 March 2020. The legislative amendment is temporary and valid until 31 June 2020.

Employers must notify employees of lay-offs no later than five days before the start of the lay-off. The duration of the employer/employee negotiations regarding lay-offs has also been shortened. The minimum for these negotiations is five days. In addition, an employer may lay off an employee in a fixed-term employment relationship under the same conditions as an employee with an indefinitely valid employment contract. The legislative amendment is temporary and valid from 1 April to 30 June 2020.

As of 1 May 2020, a temporary amendment to the law entered into force. According to this amendment, the questions concerning service needs and updating of one’s employment plan are not required tasks, and this also applies retroactively from 16 March 2020 onwards.

Further information

How to begin your job search
If you get laid off
Change security for dismissed employees
Temporary legislative amendment: when initiating a job search, it is not required to answer questions on service needs and update one’s employment plan

How does the coronavirus situation affect my right to unemployment security?

If you follow the instructions issued by the TE Office and healthcare authorities, your right to unemployment security remains unchanged.

More information on unemployment security

What changes have been made to unemployment security as a result of the coronavirus crisis?

  • The payment of earnings-related daily allowance begins on the first day of unemployment without a five-day unpaid waiting period. The amendment applies to persons whose waiting period begins between 16 March and 6 July 2020.
  • To receive earnings-related daily allowance, you need to have worked for a minimum period of three months (13 calendar weeks). The amendment applies to persons whose work requirement is otherwise not met, whose work requirement has been calculated as one working week after 1 March 2020 and whose first payment date for the earnings-related daily allowance is no later than 5 July 2020. Halving the work requirement period also applies to the family members of entrepreneurs whose work requirement decreases from 52 weeks to 26 weeks.
  • The maximum payment period of 300 to 500 days of earnings-related daily allowance is not spent during the lay-off. The change applies to lay-offs that have started on or after 16 March 2020. Lay-off days are not accumulated between 16 March and 30 June 2020.

Can the validity of a job search that has expired in the online service be reinstated?

The TE Office's online services have been created for normal circumstances. It has not been possible to update the information systems in a timely manner and make them optimal in terms of the pandemic.

Contact the TE Office immediately if you have registered as a jobseeker with the TE Office in the online service and your job search has ended because you have not provided sufficient information to assess your service needs or prepared a draft for an employment plan as required in the online service.

The legislation has been temporarily amended on 1 May 2020 so that the TE Office can, in certain situations related to the use of the online service, retroactively reinstate the job search as of 16 March 2020. This may also affect your right to unemployment security.

Does the TE Office invite jobseekers to interviews during the pandemic?

The TE Office may invite a jobseeker to a so-called periodic interview, but the interviews are primarily arranged by telephone or by other means as a remote service. Follow the instructions given by the TE Office.

Due to the strong increase in the number of laid-off and other unemployed people, the legislation has been amended for a fixed period from 1 May 2020 onwards so that the TE Office can deviate from the normal rhythm of interviews. When organising interviews, consideration will be given to matters such as your service needs and the resources of the TE Office.

How does the coronavirus affect short-term studies completed without losing the unemployment benefit?

If you have studied for a maximum of six months while simultaneously receiving unemployment benefit, and you cannot complete your studies within the specified time due to the pandemic, contact the TE Office.

Contact your educational institution to find out when it is possible to complete the studies. As a rule, no other report by the educational institution is required. The TE Office can then review your case.

In principle, if the delay in studies is caused by the pandemic, you are entitled to complete the studies during this year without losing the right to unemployment benefit.

In some cases, a jobseeker may have been paid unemployment benefits to support studies. This is a different situation. These situations can be identified by the fact that you have submitted a report from your educational institution to the TE Office at the start of your studies, and the TE Office has assessed matters such as your educational needs. You have usually also been paid an increased unemployment benefit. If such studies are delayed, contact the TE Office immediately for further instructions.

Will my jobseeking process and unemployment security be interrupted if previously agreed meetings or events are cancelled due to coronavirus? Do I have to report the cancellation somewhere?

If you follow the instructions issued by the TE Office and healthcare authorities, your right to unemployment security remains unchanged.

First, check the E-Services whether you have received further instructions, or submit a contact request to the TE Office; most contact requests are processed within five days. The corona situation may extend response times.

What happens if my work try-out or training is cancelled because of coronavirus?

If labour market training cannot be carried out in the current situation and the provider of the training and the TE Office jointly agree to suspend labour market training, no measures or sanctions will be imposed on you.

However, it may still be possible to organise some labour market training by remote learning for example, and in this case training is regarded as continuing normally.

First, check the E-Services whether you have received further instructions, or submit a contact request to the TE Office; most contact requests are processed within five days. The corona situation may extend response times. 

What should I do if the TE Office notifies me about labour market training?

Check the message. If it is a notification, it is only for your information. In this case, you do not have to apply for the training and you do not have to contact the TE Office.

If it is an offer, the TE Office requests that you apply for the training. When you apply for the training, the TE Office is notified automatically. If you do not intend to apply for the training, the TE Office will send you a request for information and, based on this information, determine whether this will have consequences for your unemployment benefit in the form of a waiting period. 

The rights and obligations of an unemployed jobseeker

Can work try-outs or pay subsidy work be carried out remotely?

Yes, if the nature of the work makes it possible to do it remotely. The TE Office assesses on a case-by-case basis whether guidance, for example, can be arranged in a sufficient manner.  

It is the employer's responsibility to find out what actions the legislation and collective agreement of the sector determine in exceptional situations and to follow the instructions issued by healthcare authorities.

What to do if independent studies supported by unemployment benefits do not progress according to plans?

The student must contact the educational institution or higher education institution about alternative ways of carrying out their studies. Teaching and guidance will be arranged as extensively as possible by alternative means, including distance learning, digital learning environments and solutions and, if necessary, independent study. If the student cannot complete their studies or their progress slows down, they must always contact the TE Office.

The TE Office may be flexible in reviewing the progress of studies, if it is apparent that progress in the set schedule is difficult or impossible for a valid reason. In such situations, the TE Office may agree with the jobseeker to extend the review period. As regards higher education studies, it must be noted that the studies must eventually progress in such a way that the jobseeker accumulates on average five credits per study month in the study module to be supported.

If the studies cannot be completed for a reason independent of the student, the studies can be sequenced, in which case the person is entitled to unemployment benefits, and the maximum period of 24 months for supporting studies will not lapse in the time between study periods. Studies cannot be completed in the time between study periods. The sequencing is agreed upon with the education provider and the TE Office.

In this situation, the studies may also be temporarily suspended for a justified reason. The temporary suspension of study support does not prevent students from studying to their desired extent during the suspension. However, during the suspension, they are not entitled to unemployment benefits.

 

Back